1. THE INFORMATION COLLECTED BY VANDANA VILLA
Generally, you are not required to disclose any personal information in order to visit our website. However, if you want to book anything through our website, we’ll need information like your name, phone number, email address, billing information, bank account information, and other personal data. We always provide you the opportunity to withhold information by not using a specific service or feature on the website, and whenever feasible, we clarify whether the information to be submitted is voluntary or necessary. We need exact and factual information from you. We disclaim all liability for the accuracy of any personal information or data provided by users, as well as for any consequences these may create. We may automatically detect certain information about you based on how you use our services and how you behave on our website. To better understand, safeguard, and serve our users, we conduct internal research using this data on their demographics, interests, and behaviour. In order to improve the service we offer, we also track website usage and client traffic patterns. We guarantee that we will only gather the data that is required and pertinent for us to provide you with the services offered on the Site.
2. PERSONAL INFORMATION
Personal information is any data that can be used to identify you, such as:
- Name and Gender
- Phone Number
- E-mail address
- Contact Address
- financial information such as Bank Account, credit card, debit card information or other payment instrument details for the purpose of processing payments
- physical, physiological and mental health condition
- Other details such as biometric information, Sexual orientation, medical records and history.
Cookies are little files that are downloaded to your computer’s hard disc and help us provide our services. Cookies are used on some internet pages to assess how the page flows, monitor the impact of promotions, and foster a sense of security and confidence. Cookies enable us to deliver content that is specifically tailored to your interests. Additionally, they allow the browser to remember details unique to a particular user, reducing the number of times you have to input your password. The majority of cookies are session cookies, which means that when a session ends, they are promptly removed from your hard drive. If your browser allows it, you can refuse to allow cookies to be used. However, you might not be able to access some services of our website in such an event, and you might have to enter your login information more frequently throughout a session. On some of the Site’s pages, third parties may from time to time place cookies or other similar data gathering tools. We have no control over how third parties utilise cookies.
4. UTILISATION OF THE INFORMATION WE COLLECT
We can promise you that we only utilise the personal information you give us when necessary and appropriate for our regular business operations.We use your personal information to process reservations made through the website, to deliver better services, to get in touch with you by phone and email when necessary, to help you, and, if necessary, to share it with reputable third parties. Additionally, we may use the pertinent information to get in touch with you regarding your reservation and/or to tell you of other services that are advertised on this website. We may also utilise your personal information to enforce the Terms and Conditions of Use, resolve disputes, troubleshoot issues, gauge consumer interest in the services we offer, notify you of offers, services, and updates both online and offline, personalise your experience, detect and protect us against errors, fraud, and other criminal activity, and in other ways that were disclosed to you at the time of collection. The data may also be used to enhance our promotional and marketing initiatives, analyse website usage, and enhance and personalise the website’s services and content. These functions enhance the website and assist us in making it more suited to your needs so that you have a simple, quick, secure, and personalised experience when using the Site.
5. INFORMATION SHARING WITH THIRD PARTIES
In the following situations, third parties may get your information:
Only to the degree necessary for them to execute that specific service, we may give trusted third parties (such as our accountants, credit card processing firms, hotels, government authorities, etc.) access to the information we have acquired about you.
Any rights we have in relation to our information about you will be transferred to the new corporation, owner, or operator if we restructure our business, sell it, or lease it. We promise to take reasonable steps to ensure that your privacy is maintained going forward;
If we are required to assist in the investigation, prevention, or resolution of unlawful and illegal activities, suspected fraud, potential threats to the safety or security of any person or organisation, property or assets, or rights of the Website due to unauthorised use or misuse of the Website, violations of our terms and conditions, or to establish our legal rights in connection with claims or legal proceedings; Upon the occurrence of the special circumstances set forth below – 1. to respond to subpoenas, court orders, to help authorised agencies in accordance with the 2009 Information Technology (Procedure and Safeguards for Interception, Monitoring, and Decryption of Information) Rules in their efforts to intercept, monitor, or decrypt information. To support and work in conjunction with the authorised agencies for the monitoring and collection of traffic data or information generated, transmitted, received, or stored in accordance with the Information Technology (Procedure and Safeguard for Monitoring and Collecting Traffic Data or Information) Rules, 2009.
To facilitate or outsource one or more aspects of the business, product, and service operations we provide to you on this website, we may use third parties we refer to as internal service providers. As a result, we may give some of your personal information to these internal service providers directly. Unless you have expressly agreed or given them your prior permission for additional uses, these internal service providers are subject to confidentiality agreements with us and other legal restrictions that forbid their use of the information we provide them for any other purpose than to facilitate the particular outsourced website-related operation.
6. DISCLOSURE OF INFORMATION
7. PROMOTIONS AND UPDATES
You consent to our communication with you regarding offers and updates pertaining to the website and the services provided when you give us your email address at the time of any reservation. We may keep track of the website features you use the most frequently in order to assess how well you use our services. We can better serve you by using this information to show you just the most pertinent and helpful information about our services and the website. If at any time you change your mind and decide that you no longer want to hear from us, you may opt out or unsubscribe yourself from the service by using the unsubscribe option on our website or by clicking the link in the communication emails.
8. SECURITY FOR YOUR INFORMATION
We pledge to safeguard the data you disclose to us. To safeguard the information you supplied, we have implemented several administrative, technological, physical, and other security measures. As an illustration, we encrypt any sensitive information you provide to us when using our system, and we restrict access to your personal data to those who need it for legal business purposes.
9. SECURITY MEASURES
In order to uphold the confidentiality with which we handle your information, we assure you that we will use reasonable security practises and procedures, as well as modern Internet security methods and technologies, in accordance with the Information Technology Act of 2000 and rules made thereunder, in order to prevent unauthorised access, maintain data accuracy, and guarantee proper use of information.
10. GOVERNING LAW AND JURISDICTION
Ekostay developed and maintains this website, which is subject to Indian legislation. All terms, conditions, and disclaimers shall be subject to the exclusive jurisdiction of the courts located in Mumbai.
12. GRIEVANCE PROCEDURE
Ekostay is adamant about being open with its customers. Through a channelled approach, evaluation, and resolution process, this policy seeks to reduce the number of customer complaints, grievances, and disappointments. If you are unhappy with Ekostay’s services or have any complaints, you may submit a grievance. You can report your complaints to the following email address : [email protected]
13. EXPRESS CONSENT
You explicitly consent to the use and dissemination of your personal information by us in the ways described in this Privacy Statement and by Indian law by visiting this page or using this website. Note: Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.